Reference

Privacy Policy for Your Account

Blackjack, Phoenix Rises, Football Betting and Rocket Crash all create account logs, and this Privacy Policy explains how we use those records for access, wallet checks and safer…

DANA data handlingOVO payment recordsGoPay account checksQRIS scan logs
hobitoto Privacy Policy for Your Account
CONTACT ROUTES

Contact Paths for Privacy Requests

A privacy request should reach the right desk without forcing you through game chat. We keep separate contact paths for account-data questions, payment-record checks and cookie concerns. Include your registered mobile number, username and the payment rail involved, but never send your password or one-time code. Our team may ask you to confirm recent account steps before changing stored details.

Team online

Live chat privacy desk

Use live chat daily from 09:00 to 23:00 WIB for urgent privacy questions, such as unfamiliar sign-in alerts or a wallet record tied to DANA, OVO, GoPay or QRIS.

Email data request

Send longer requests to [email protected] with your username, registered mobile number and the exact privacy action you want. We use email for access copies, correction requests and retention questions.

Account form route

From your mobile browser, open Account > Help > Privacy Request to reach the form. This path attaches your account ID so support can check the right record faster.

ACCOUNT CARE

Privacy Controls Inside hobitoto

Privacy handling is part of the account flow, not an afterthought. We separate profile data, payment records, device sessions and support messages so a request can be traced without exposing more than…

Account profile data

We use your username, registered mobile number and account status to identify you when you contact support. Changes may require a confirmation step so another person cannot alter your profile.

Payment record handling

DANA, OVO, GoPay and QRIS records are kept with timestamps, reference codes and account IDs. We use them to match wallet actions, resolve failed credits and answer privacy requests.

Cookie choices

Cookies help keep your session active, remember language settings and measure page errors. You can clear cookies in your browser, though doing so may sign you out on that device.

Device session checks

When your account opens from a new phone, tablet or browser, we may record device type, IP range and sign-in time. These logs help us spot account access that needs checking.

Retention periods

We keep account and payment records only as long as needed for wallet reconciliation, dispute handling, security checks and legal duties that apply. Older support messages are removed or reduced when no longer needed.

Correction and deletion

You can ask us to correct profile details or delete data that is no longer needed. Some payment and security records may stay if retention is required for dispute or legal reasons.

Privacy Policy Questions You May Ask

These answers focus on the privacy steps you are most likely to need before or after opening an account. They cover the data we collect, how payment records are handled, what happens on shared devices, and how to contact us for access, correction or deletion. If your case involves eligibility or access, the answer depends on local law.

It covers your username, registered mobile number, sign-in records, wallet actions, support messages, cookie choices and device details. We use these records to manage access, process requests and trace account activity.

We store transaction references, timestamps, account IDs and status updates for DANA, OVO, GoPay and QRIS. We do not need your wallet password or one-time code, and you should never share those with support.

Yes, you can email [email protected] with your username and registered mobile number. We may ask you to confirm recent account activity before sending a copy to the contact on record.

Cookies keep your session active, remember basic settings and help us detect page errors. If you share a phone, clear browser cookies and sign out after checking your wallet or account page.

Sign in and go to Account > Profile, then request the change through the form if editing is locked. Support may verify a recent DANA, OVO, GoPay or QRIS reference before updating records.

You can request deletion when data is no longer needed for your account, payment checks, support handling or legal duties. Some records may remain for dispute tracking or security reasons where local law permits.

Use live chat between 09:00 and 23:00 WIB, then email [email protected] if we ask for documents or extra detail. Include the time, device type and any wallet activity you noticed.